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Why DevOps?

For over 50 years, manufacturing industry nearly perfected its processes, established a culture of trust and collaboration amongst its internal and external people and produced high quality outcome for its customers. 

For the last 20 years, Agile Software Development enhanced speed and quality of development activities.

In North America, in the last 15 years or so, we realized IT Operations need to know Service Management (ITSM), adopt ITIL processes.

But as technologies got more complex and we went beyond mainframes and mid range computing into the world of multi device, Service Oriented Architecture (SOA), 3Vs (volume, variety and velocity) data,  distributed computing and a global economy just to mention a few factors, our IT world changed. 

All these contributed to our IT getting disconnected where we have wide range of skill sets across the organization supporting variety of technologies trying to fit the traditional roles and responsibilities into a fast changing business demands where internal end users no longer use green dumb screens, customers no longer want to call a contact center and are after self-serve and everyone uses highly sophisticated devices. 

 DevOps will use the proven methods and power of Lean Manufacturing, Agile Software Development and ITSM to change processes and culture to bring IT back together!